SOUNDBOKS (Gen. 3) Speaker Recall

About the Recall

SOUNDBOKS, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), is conducting a voluntary recall of the SOUNDBOKS (Gen. 3) speaker due to an issue with the removeable lithium-ion battery. The speakers with the affected batteries were sold online between November 1, 2021 and February 2, 2022. Consumers should immediately stop using the recalled speakers and remove the battery.

The reason for the recall is that the SOUNDBOKS (Gen. 3) is powered by a removeable lithium-ion battery, and during one of our regular quality control checks, we discovered a manufacturing issue in certain batteries. It has been determined that the issue can cause the battery to overheat, posing a risk of a fire hazard. No incidents have been reported, but SOUNDBOKS decided to conduct this recall out of an abundance of caution.

This recall involves the lithium-ion battery only that was sold with the SOUNDBOKS (Gen. 3) speaker. The speaker is still safe to use with SOUNDBOKS batteries purchased outside of this time period.

If you believe that you purchased a SOUNDBOKS (Gen. 3) Speaker covered by this recall, please enter your SOUNDBOKS speaker serial number below to verify. The battery is removable from the speaker and connects through a slot on the side of the speaker, opposite the user interface (see photos below). Each speaker has a unique serial number printed in the slot-in compartment where the battery goes. You must remove the battery to see the serial number.

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Registration Instructions

Please enter your speaker's serial number below and click the "Check Product" button to determine if your speaker's battery is affected by the recall.

If your speaker's battery is affected by the recall, then you will be asked to provide your contact information to complete your recall registration.

A single registration covers a single speaker's serial number. If you have multiple affected speakers, please submit one registration for each speaker.

Please provide a serial number.

* Required Field

Please provide a serial number.

Your speaker's serial number is affected by this recall. Please click the "Register" button below to continue the recall registration process.