SOUNDBOKS FAQs

Why is SOUNDBOKS conducting this recall?

In cooperation with the U.S. Consumer Product Safety Commission, SOUNDBOKS is voluntarily recalling the SOUNDBOKS (Gen. 3) speaker because the speaker’s lithium-ion battery may overheat under certain circumstances, posing a fire hazard. The speakers with the affected batteries were sold between November 1, 2021 and February 2, 2022.

Is the speaker itself affected?

No. The issue relates only to the removable battery pack. Your speaker is still safe to use with SOUNDBOKS batteries purchased outside of this time period.

Have there been incidents reported?

No. There have been no incidents reported.

If there have been no incidents, why is SOUNDBOKS recalling this product?

SOUNDBOKS learned that there was a manufacturing error, and though there have been no incidents reported, we cannot rule out the possibility of a fire hazard. As a result, SOUNDBOKS decided to conduct this voluntary recall out of an abundance of caution.

When were these sold to consumers?

The affected batteries were sold with SOUNDBOKS (Gen. 3) speakers between November 1, 2021 and February 2, 2022.

Where were these sold?

They were sold at www.soundboks.com. They were also sold at the following retailers, depending on your location:

  • U.S.: Amazon, DJ Tech Tools

  • Germany: Amazon, HiFi-Klubben, Thomann, Just-Music, Korn, gear4music, Klangfarbe, Elavator, Zoundhouse, Session, Mobilcom-Debitel

  • Denmark: HiFi-Klubben, 3, Thomann

  • Norway: HiFi Klubben

  • Finland: Elisa

  • U.K.: Thomann, Simply Sound and Lightning

  • Sweden: HiFi-Klubben

  • Netherlands: HiFi-Klubben

  • Austria: Thomann

  • France: Thomann

  •  Australia: JB HiFi

  • Estonia: Euronics

How do I know if the battery in my speaker is covered by the recall?

If you received an email or call from SOUNDBOKS or one of the above partners about this recall, then our records indicate that you might have purchased one of the affected units. To verify if your battery is affected, please go to https://soundboksrecall.expertinquiry.com/ to verify your serial number. If you did not receive an email or call, or you are unsure whether your speaker is affected, you can reach out to SOUNDBOKS’ recall partners Sedgwick at https://soundboksrecall.expertinquiry.com/contact-us with any questions. For U.S. consumers, you can also call toll-free at (866) 761-9472 from 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

How do I find my speaker’s serial number?

Each speaker has a unique serial number printed in the slot-in compartment where the battery goes. The slot-in compartment is on the side of the speaker, opposite the user interface. You must remove the battery to see the speaker’s serial number.  Please see photo below.

SN Location Close-up EN.png

I purchased my battery before November 1, 2021, and it’s not working properly. What should I do?

The recall affects only the batteries in speakers that were sold between November 1, 2021 and February 2, 2022. If you purchased your speaker before November 1, 2021 and your battery isn’t working as it should, please contact info@soundboks.com for further assistance. 

I confirmed that my speaker’s battery is part of the recall. What should I do now?

You should immediately stop using the battery with your speaker. It is also recommended that the battery be placed separately in a plastic bag or that the AC be taped. Your speaker is still safe to use with batteries purchased outside of the November 1, 2021 and February 2, 2022 time period. You can go to https://soundboksrecall.expertinquiry.com to verify your serial number and enter your shipping information to receive your new battery, free of charge. 

Can I just throw the recalled battery in the trash or take it to a local store for recycling?

No. Due to local and state ordinances, recalled batteries cannot be thrown in the trash and cannot be deposited in used battery recycling boxes found at various retail and home improvement stores. 

What should I do with the recalled battery?

Please dispose of the battery in accordance with all local and state requirements for recalled lithium-ion batteries. For U.S. customers only, please check with your local municipality for recycling options for this recalled battery, or visit one of the following websites to find recycling locations near you:

U.S. customers also can learn about how to dispose of the recalled battery properly by visiting the following website: https://www.epa.gov/recycle/used-lithium-ion-batteries#general .

If you are a U.S. customer and do not have a local recycling option, please call (866) 761-9472 to have a return kit sent to you, which will include pre-paid shipping instructions. The return instructions will explain how to properly prepare the battery for shipping. The kit can then be dropped off at a local UPS location.

What’s the recall remedy?

A free replacement battery will be shipped directly to you, along with a code that can be redeemed for a credit toward purchases in our webshop at www.soundboks.com – European customers have received this code in their initial email announcing their involvement in the recall.

How long will it take for me to get my replacement battery and credit?

Your battery and voucher code (for U.S. customers), will be shipped out as soon as possible and you will most likely have it within 1-2 weeks after filling out the registration on https://soundboksrecall.expertinquiry.com .

I have never had a problem with my speaker or battery.  Should I still participate in this recall?

Yes. If you purchased your SOUNDBOKS (Gen. 3) speaker between November 1, 2021 and February 2, 2022, you should participate in the recall even if your speaker has worked properly and you have not experienced any battery issues.

I no longer have the speaker.  Am I still eligible for the recall?

No. If you no longer have the speaker, you are not eligible for the recall.

I gave the speaker to a friend or relative as a gift.  What should I do?

Please tell them that they can go to https://soundboksrecall.expertinquiry.com/ to verify the speaker serial number and enter their shipping information to receive their new battery, free of charge. 

I got my battery exchanged between November 1, 2021 and February 2, 2022. Is the exchanged battery affected? 

Exchanged batteries are not affected by the recall. However, if your original battery was purchased between November 1, 2021 and February 2, 2022 and you still have it, please dispose of that battery safely at a local separate recycling or household hazardous waste collection point.

If I purchased my SOUNDBOKS from a retailer during the recall period (November 1, 2021-February 2, 2022), should I contact the retailer?

No, we can help you directly. Please enter your SOUNDBOKS speaker Serial Number on https://soundboksrecall.expertinquiry.com/ to verify whether the battery in your speaker is affected by the recall. Your speaker serial number can be found inside the battery slot-in compartment on the speaker (you must remove the battery to see the serial number).